Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
When will my order ship?
We pack each order with intention and care. Orders are processed within 2–5 business days, and you'll receive a tracking number by email as soon as your package ships.
How long does shipping take?
We ship all packages via USPS. Most U.S. orders arrive within 2–8 business days once shipped.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. If you don’t see it, check your spam or promotions folder — and feel free to contact us if you need help.
Do you offer eco-friendly packaging?
Yes! Sustainability is part of our mission. We use eco-friendly, low-waste materials whenever possible.
Returns
Can I return or exchange my order?
Due to the handmade and personal nature of our products, all sales are final. However, if your order arrives damaged or something isn’t right, please contact us within 7 days. We’re happy to make it right.
Can I exchange for a different item?
We want you to feel truly good about what you bring into your home and your ritual. While we can’t accept returns, we do offer one-time exchanges for an item of equal value if you’re fully unsatisfied with your original choice. Just reach out within 7 days of receiving your order, and we’ll be happy to offer suggestions and help find something that better suits your needs.
General
What makes your products different?
Each product is handcrafted in small batches using 100% organic, ethically sourced ingredients. We combine herbal tradition with modern science—and a sprinkle of magic. Our goal isn’t to “fix” you but to support your well-being in real, grounded ways.
Are your products vegan and cruelty-free?
Yes! Every item we make is 100% vegan and never tested on animals. Our candles use plant-based wax and fragrance oils, and all skincare and wellness goods are free from animal products or byproducts.
Where do the donations go?
We donate 5% of our overall profits to LGBTQ+ organizations in Ohio doing powerful, grassroots work—including:
– supporting LGBTQ+ individuals and families through education and advocacy.
– offering vital services and support to transgender and nonbinary Ohioans.
– fighting for inclusive state policies and legal protections for LGBTQ+ people.
– building spaces of belonging for BIPOC trans youth ages 13–29.
– providing connection, resources, and a safe haven in rural Ohio.
These donations are calculated from our net profits quarterly and shared transparently with our community.
Note: Some products give back to environmental nonprofits and are not included in the 5% LGBTQ+ donation—but they’re marked with 🌲🌳🌊 so you always know your impact.
How do I use the herbal powders?
Each herbal powder can be stirred into water, tea, smoothies, yogurt, or plant milk. You’ll find directions on every product label and listing—or check out our Instagram for tips and recipes!
Are your candles clean-burning and safe?
Yes! Our soy candles are made with wood wicks and 100% plant-based fragrance oils that are free from parabens, phthalates, PEGs, PFAs, carcinogens, and toxins. Safe for you, your pets, and the planet.